We offer verified secure delivery services to customers across Australia nationwide, encompassing all major states and mainland territories. Please note that due to regional transport limits, we do not ship to Australian external territories, such as Christmas Island, Norfolk Island, and the Cocos (Keeling) Islands.
Q: What are your shipping rates and costs?
We provide complimentary standard shipping for all orders with a total checkout value of 80 AUD or more. For commercial orders falling below 80 AUD, a predictable flat shipping fee of 8.00 AUD will be applied automatically at checkout.
Q: How long does it take for my order to arrive?
Your estimated delivery timeline is calculated using a transparent standard formula: Order Processing Time (1-3 business days) + Transit Delivery Time (3-8 business days) = Total Estimated Logistics Time (4-11 business days). All outbound parcels are dispatched via trusted networks including Australia Post, Sendle, or Toll.
Q: What is the daily order cutoff time?
Our daily fulfillment cutoff time is strictly 3:00 PM CST. Orders authenticated after this timestamp will enter queue processing on the following business day. Please note that warehouse processing and carrier dispatch take place exclusively on standard business days (Monday through Friday), excluding local weekends and public holidays.
Q: Can I ship my order to a P.O. Box or a Parcel Locker address?
No. Due to third-party carrier network constraints, structural delivery verification metrics, and routing safety protocols, we require a valid physical street address for final delivery. We are actively auditing alternatives with our logistics networks to establish secure routes for P.O. Boxes and Parcel Lockers in future updates.
Returns & Refunds
Q: What is your standard return window?
We provide a flexible, clear return window of 30 days from the documented date you receive your package. This timeline is fully available for change of mind scenarios, allowing you to return your premium wooden craft item if you calculate that its physical style or structural pattern does not perfectly suit your display preference.
Q: How do I initialize a return sequence?
Prior to dispatching any parcel back to our warehouse, you must connect with our support desk via email to secure an official Return Merchandise Authorization (RMA) tracking code alongside the designated return facility coordinates. Shipping items back without a pre-approved RMA code will cause processing blocks. Please connect with our team first so we can supply correct instructions.
Q: Do you assess any restocking fees for returns?
No. We operate under a strict 0.00 AUD Restocking Fee policy for all approved returns. The total purchase amount of the eligible item will be refunded to your ledger without any hidden operational deductions or processing penalties.
Q: Who is responsible for paying return shipping costs?
The assignment of return transit cost depends entirely upon the core reason for the return. If a craft item arrives broken, damaged, or fails to mirror the description profiles published on our site, our store assumes full accountability for the return freight fees and will cover the costs. For standard change of mind returns, you will be responsible for settling the return postal fees.
Q: How long does it take to process my refund?
Once your return package is safely scanned into our facility, please allow 1-3 business days for our team to execute quality verification. Once validated, our system will immediately credit the refund back to your original payment card. It typically takes 5-10 business days for the funds to reflect on your banking statement, depending upon your financial institution’s processing cycles.
Products & Quality
Q: What raw materials are your traditional crafts fashioned from?
We specialize exclusively in historic wooden ornaments and curated timber crafts. Our collections feature items sculpted out of genuine briar wood blocks and premium natural olive wood, sourced intentionally for their rich grain density, robust structural resilience, and timeless organic appearance.
Q: Why does my received craft item look slightly distinct from the catalog photo?
Our collectibles are crafted out of authentic briar and olive timber, which naturally possess completely individual grain tracks, growth lines, and organic textures. Furthermore, the precise physical color shading may present subtle shifts under diverse studio ambient lighting or when viewed across differing device screen types. These variations are standard, expected characteristics of authentic woodwork, ensuring your item is unique, and are never classified as defects.
Q: Are there minor deviations in the physical weight or outer dimensions?
Yes. Minor millimeter or gram-level differences can occur due to standard manual lathe turning and surface polishing workflows. These minor variances align fully with global artisanal craft benchmarks and hold zero impact on the display value or utility of the piece.
Orders & Payment
Q: What payment channels do you accept?
We accept credit card payments exclusively through integrated gateways to safeguard all transaction streams. We securely process Visa, MasterCard, American Express, and Discover. We do not accept personal checks, money orders, direct bank wire transfers, Cash on Delivery (COD), or non-PCI compliant digital wallets.
Q: How secure is my billing data across your online store?
Data security remains our highest administrative priority. All payment data strings moving during checkout are locked via 256-bit SSL encryption tokens. Our processing channels comply fully with global PCI-DSS standards, and we enforce a zero local storage protocol—meaning full card account matrices and CVV codes are never saved on our local database servers.
Q: Can I cancel or modify my purchase details after checkout?
You can formally request an order cancellation within a strict 12-hour window post-purchase by reaching out directly to our support email. If the parcel has already been routed to our transport carriers for shipping, the order data cannot be amended or dissolved, and you will simply need to implement our standard return protocol upon arrival.
